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Important Information Regarding COVID-19

Due to the rapidly changing circumstances, the information below is noted with a time and date to ensure members are drawing on the most current information.

Updated on April 28 2020, 3:00pm

Adjustments to Rewards Checking Account Qualifications.

We understand that social distancing and staying home limit opportunities to make purchases. As a result, many of our members' debit card transactions have dropped below the 12 purchases required per qualification cycle to earn rewards for their High-Yield Checking™, Good For Me Checking™ and Good For Me Checking+™, and Tunes Checking accounts. To make qualifications more achievable, and to help keep you safe and healthy during the pandemic, CapEd has reduced the debit card purchases necessary to qualify for rewards from 12 to 6 for the April and May qualification cycles. Remember, you can use your debit card for online purchases, such as grocery store curb-side pick-ups, and bill payments made through online portals to qualify for rewards. Thank you for all you and your family are doing to support education remotely during this difficult time.



Updated on April 6 2020, 4:10pm

IMPORTANT Payroll Protection Program (PPP) UPDATE.

CapEd Credit Union has received a renewal to our SBA 7A delegated authorization. We are accepting and processing PPP applications for existing business members and RMP clients. We appreciate your patience and consideration as our Commercial Lending team is working with business members to best assist them. CapEd business members can contact our Commercial Lending team at 208-884-0150 ext. 6747 or email them at [email protected].



Updated on April 3 2020, 2:00pm

IMPORTANT Payroll Protection Program (PPP) NOTICE.

CapEd is dedicated to helping our business members. Currently, we are working closely with these members first to navigate the PPP application process. EXISTING CapEd business members, and those working with RMP clients, can call CapEd's Commercial Lending team at 208-884-0150 ext. 6747 or email them at [email protected].

Please note, currently CapEd does not have an active SBA 7A delegate authorization. We, like others, are anticipating this re-authorization to come in soon. However, we are assisting and submitting PPP applications on behalf of existing members. If a business member has alternatives other than CapEd, we encourage you to explore these options in addition to CapEd.

Review additional information at the following links from the SBA and US Treasury.

Small Business Administration (SBA):
sba.gov

SBA – PPP Application UPDATED April 3, 2020:
sba.gov/document/sba-form-2483-ppp-first-draw-borrower-application-form

US Treasury PPP Information Sheet:
home.treasury.gov/system/files/136/PPP%20--%20Overview.pdf



Updated on March 27 2020, 10:05am

Effective Friday, March 27

Monday-Friday drive-thru hours are 9:00am to 5:30pm. In-branch services are only available by appointment and for urgent services. our Eagle, Marketplace, McMillan, Parkcenter and Thunderbolt branch locations have tube/window drive-thru services. Our Linder, S. Meridian, S. Nampa and Twin Falls locations are 24/hr ATM drive-thru. All locations have an exterior ATM where you may complete transitions including cash and check deposit, and withdrawals.

Our Saturday hours at Marketplace and Thunderbolt drive-thrus will be open from 10:00am to 3:00pm. You can view the current hours of all of our branches here. Our Kuna location remains closed. We thank you for your patience and understanding as we continue to respond and adapt to current circumstances.



Updated on March 26 2020, 3:50pm

CapEd has a number of resources for our members during this difficult time. Visit our blog for more information about:

Expanded Drive-Through and ATM Services

Banking While Social Distancing

COVID-19 Resources for Business Members



Updated on March 20 2020, 9:35am

Effective Monday, March 23, 2020, and until further notice, all CapEd Credit Union Branch locations will transition to drive-through service only. This is in response to the rapidly changing impacts of COVID-19 and to reduce health risks to our employees and members.

The Linder, South Meridian, South Nampa and Twin Falls are ATM drive-through locations. These ATMs take cash/check deposits and dispense cash. Necessary in-branch services will be by appointment, these include: safety deposit box viewing, notary services, bulk coin processing and other special circumstances. To schedule a necessary in-branch service, please contact us at 208-884-0150.

Many banking services are available through eBanking or by calling our Contact Center (1-800-223-7283). These include the following: wire transfers, stop payment, transaction dispute, loan application and opening a new account. Branch staff are transitioning to support member phone calls to provide the highest level of service possible.

We appreciate your patience during this unparalleled time. Click here to view all our branch and ATM locations.



Updated on March 18 2020, 5:30pm

Dear valued member,

First, thank you for your membership in CapEd Credit Union. We are 84 years strong and have seen ups and downs over the decades. We are financially strong with over 81,000 members and we are dedicated to serving our members and community.

You have undoubtedly received many communications from others sharing information on the coronavirus and how businesses are responding to the daily-changing circumstances. Last Friday, March 13, we provided information on this page. We will continue to update it with information as we navigate the situation.

Let me provide additional information as our executive leadership and management teams continue to constantly monitor the situation and take proactive steps to ensure the health and safety of our employees, members and broader community. We continue to communicate with staff about appropriate and necessary steps to keep themselves protected through Center for Disease Control (CDC) recommendations. Additionally, we have proactively established a contingent Paid Time Off (PTO) bank, which is above what staff have already earned, from which they can draw for the following reasons:

  • For those who are ill.
  • For those who are taking care of family members who are ill.
  • For those who are challenged with childcare due to school and childcare closures.
  • For those who may have come in contact with a person who is potentially contagious.

These steps are already in place and may be adjusted based on requirements set forth by government officials. We have taken these proactive steps to ensure the health and safety of our staff, members, and the broader community.

These steps are having an impact on our daily staffing operations; however, we are committed to providing the highest level of service possible. We appreciate your understanding that as we move forward, adjustments may be required, such as offering drive-through service only. We are not doing so at this time, but circumstances are changing quickly and may be necessary, if not required by health officials. At this time, our Saturday hours are drive-through only. Click here to see our current locations and hours.

Banking During Social Distancing

Real Time ATM Cash & Check Deposit at Branch Locations:
All Branch exterior ATMs have cash and check deposit capabilities.

Contact Center:
Speak with CapEd representatives at 1-800-223-7283
Live chat with us on our contact page.
Monday-Friday: 8:00am to 7:00pm
Saturday: 10:00am to 3:00pm

Telebanking:
Call 208-884-0151 to complete certain transactions over the phone.

eBanking:
You can use the CapEd mobile app on your smartphone or tablet to deposit checks, pay bills, transfer funds and apply for a loan. It is your branch on the go, wherever you go. Click to learn more and to download the mobile app.

CapEd Visa® Debit & Credit Cards:
Your debit and credit cards are great alternatives to cash. You can use your debit card to receive cash when making a purchase. We also have a large network of ATMs at area Walgreens across the Treasure and Magic Valleys. Using contactless systems like Apple Pay®, Samsung®, and Google Pay® make is even easier with your phone. If you don't have a debit card, one can be instant issued at one of our branch locations. Our Contact Center and Branches are available to help you with any of these services.

Financial Difficulties & Fraud Prevention

If you find yourself with financial difficulties as a result of current events, please contact us. We value working together to find solutions.

Another important consideration - please be diligent in monitoring your accounts and be vigilant against fraudulent schemes. Be mindful of scare tactics that tend to take place during stressful events. They are often used to capture personal information. Be careful and follow the rule “if it doesn't feel right, it probably isn't.” Please don't hesitate to contact us for any reason whatsoever. CapEd's CardCommand™ is a great resource to manage your debit card – you can turn it on and off through the CapEd mobile app.

We Care For You & Your Family

Finally, something fun for your family and children – we have extended the Read to Rise program through May 1. We encourage elementary school age children and families to continue reading together. You have an opportunity to win a school visit from CapEd's Read to Rise hot air balloon and Ed Word the Bookworm™. We also have a large library of financial literacy topics you can explore as a family. You can learn about It's A Money Thing and Read to Rise by clicking the links.

Thank you for your membership and confidence. May you, your families, and loved ones remain safe throughout this challenging time.



Updated on March 19 2020, 10:30am

Effective immediately and until further notice, only drive up services will be offered by our branches on Saturdays. The branches offering Saturday drive up teller services are Thunderbolt and Marketplace; South Meridian will continue to offer drive up ATM transaction services. This operational modification is in response to reduced staffing related to COVID-19 precautions being taken by the credit union.



Updated on March 17 2020, 9:15am

Temporary Kuna Branch Closure

Due to community response to COVID-19, i.e. school closure and employee requests not to report to work, we have temporarily closed this branch. Transactions requiring a branch visit can be conducted at our other eight Can-Ada locations. The closest branch is located at 1650 S. Meridian Road, Meridian.



Updated on March 16 2020, 5:00pm

Currently, our branches throughout the Treasure and Magic Valleys are open and fully operational. To see where we have locations to serve you, please visit our locations page. Our goal is to maintain our branches open to serve members. We are reviewing staffing capacity constantly and are responding to external factors such as school closures and CDC recommendations. These factors may cause us to adjust our hours of operations. Please visit the locations page for updates and continued communication. There, you will also see where our ATMs are located across southern Idaho.



Updated on March 13 2020, 3:30pm

Dear Valued CapEd Members,

CapEd Credit Union has as a primary concern for health, safety and wellbeing of our members and team members. We are a people-oriented Credit Union that provides personal and business financial services of superior quality and convenience. Our primary focus areas are member financial wellbeing, enrichment of community and promotion of quality education. We understand there is uncertainty surrounding the coronavirus (COVID-19) and provide the following to help during this time of concern.

As the Centers for Disease Control's guidelines outline limited contact, CapEd CU has services available to help manage your money remotely. These include:

  • eBanking – online and mobile app
  • Contact Center
  • telephone banking
  • debit and credit cards
  • wide ATM network, including our drive-through ATMs
  • loan pay
  • bill pay

If you do not have a debit card, we can provide this through our instant issue systems. Contact a local branch and the card will be made available on the spot. We also offer contactless payments such as Apple and Samsung Pay using your mobile device. If you need assistance with any of these services, please call our Contact Center at 800-223-7283 or live chat with us at capedcu.com.

If you find yourself with financial difficulty as a result of the current events, please contact us. We value working with members to find a solution together.

We appreciate your membership and confidence in CapEd for your financial services. As the COVID-19 situation progresses, we will modify our website's home page to provide additional information and updates as appropriate. For more information to help protect your personal safety please visit the Center for Disease Control at www.cdc.gov .

Sincerely,
Todd Erickson
President/CEO



CapEd Credit Union
March 10, 2020

CapEd's priority concerning the Coronavirus is the health and wellbeing of our staff and members. Although the risk of exposure to the virus is currently low in our area, we recognized staff handle cash and other monetary instruments regularly. We ask staff to exercise good hygiene to prevent the spread of this, and any other illness, by following the recommendations of the CDC, which include:

  • Regularly and thoroughly washing their hands with soap and water for at least 20 seconds,
  • Using hand sanitizer that contains at least 60% alcohol when soap and water are not available,
  • Not touching their eyes, nose, or mouth,
  • Cleaning work surfaces regularly with disinfecting wipes,
  • Covering their mouth and nose with their bent elbow or a tissue when they cough or sneeze,
  • Practicing social distancing when they are near anyone who is coughing or sneezing, and
  • Staying at home if they feel unwell and seeking medical care early if they exhibit symptoms of Coronavirus.

We are closely monitoring the situation. We will continue to draw upon our established continuity plan and work with area healthcare and civic leaders as appropriate.

Disclosures

  This icon designates a link that leaves CapEd's website and takes you to a site we do not control. CapEd has provided this link for your convenience, but does not offer, and is not responsible for, the products, services, or overall website content available at this third-party site. CapEd's privacy policy does not apply to the linked website; you should consult the privacy disclosures on the linked site for further information.