Contact Us
CapEd strives to provide the best service possible with every contact.
Let's Talk
We offer live message, audio, and video chatting through our "Let's Talk" live chat feature. You can ask for your account balances, transfer funds, make payments and more through live chat.
Online Chat Features
Check out this video showcasing all the ways we can help via online chat.
Text Us
Who's got two thumbs and can answer your questions? CapEd Credit Union! If you've got a question you'd rather text than call about between 8am and 6pm Monday-Friday, shoot us a text at (208) 884-0150.
Be The First To Know About CapEd Promotions!
You can even opt in to be able to hear about upcoming promotions and events via text message. All you have to do is send "CapEdCU" to (208) 510-5300. Don't worry, we don't want to spam your phone either. If you opt in, you'll only get a text when we have a promotion you could benefit from.
Looking For a Quick Answer or Resource?
Send the following keywords to (208) 884-0150 to get the info you're looking for automatically:
Loan Pay - Get the link to log into Loan Pay and make your payment.
Skip - Need to skip a payment on a loan? Get instructions and the link to start the process.
Hours - Find out when your closest CapEd branch is open.
Shared - Find out which of our branches offer CO-OP Shared Branching and a link to directions.
Membership - Find out who's eligible to be a CapEd member with the sharable CapEd Field Of Membership PDF.
Rates - Get links to CapEd's latest rates for certificate accounts, auto loans, and mortgages.
Routing - Need our routing number? We'll text it to you.
Vehicle - Ready to buy a vehicle? Apply for a CapEd Vehicle Loan with this link.
Lost Card - Lost your credit or debit card and no time to visit this page? We'll text you the numbers to call.
Branch Hours
CapEd has locations throughout the Treasure Valley and Magic Valley. Find the branch closest to you!
- BRANCH HOURS
- Monday - Thursday
- 9:00am - 5:30pm
- Friday
- 9:00am - 6:00pm
Select locations open on Saturday 10:00am - 3:00pm. Find those locations by viewing listings for all CapEd branches and branch hours.
After Business Hours
If you still need help after business hours, reach out to us through our automated services:
24/7 Phone Banking
- (208) 884-0151
- (800) 801-9601
This is an automated messaging system, so you won't be talking to any humans when you use it, but you can find out a lot of information about your CapEd accounts with our touch-tone menu options. If this is your first time using this feature, you will need to set up a personal identification number (PIN). Set up your PIN by contacting us via online chat or text during regular business hours.
Texting
When it's outside of business hours, you can send the following keywords to (208) 884-0150 to get the info you're looking for automatically:
Loan Pay - Get the link to log into Loan Pay and make your payment.
Skip - Need to skip a payment on a loan? Get instructions and the link to start the process.
Hours - Find out when your closest CapEd branch is open.
Shared - Find out which of our branches offer CO-OP Shared Branching and a link to directions.
Membership - Find out who's eligible to be a CapEd member with the sharable CapEd Field Of Membership PDF.
Rates - Get links to CapEd's latest rates for certificate accounts, auto loans, and mortgages.
Routing - Need our routing number? We'll text it to you.
Vehicle - Ready to buy a vehicle? Apply for a CapEd Vehicle Loan with this link.
Lost Card - Lost your credit or debit card and no time to visit this page? We'll text you the numbers to call.
Lost or Stolen Card?
If you have lost your card or it was stolen, please reach out to us immediately.
Lost or Stolen Debit Card?
Toll free: (800) 223-7283
After Hours: (833) 933-1681
International: (812) 647-9794
Lost or Stolen Credit Card?
Toll free: (833) 541-0777
Need to Dispute a Charge?
If you need to dispute a charge made on your CapEd Debit or Credit Card, please call the appropriate number below:
Debit Card Disputes
(866) 279-1399
Credit Card Disputes
(888) 829-6434
For all other disputes, please chat with us via Let's Talk live chat or call us at (208) 884-0150 during normal business hours.
Mailing Address
CapEd Credit Union
PO Box 570
Meridian, ID 83680-0570
Leave a Review for CapEd Credit Union
Do you want to share your experience banking with CapEd? If you would like to leave a review, please visit our locations page, choose the location that is most relevant to you, then click one of the review links for that location. We appreciate your feedback!
Additional Resources
CapEd Blog
We have a growing library of how-to articles available for reference when you need help! Visit the CapEd blog and explore our resources to find instructions and answers to other frequently asked member questions.
CapEd YouTube How-To Videos
CapEd Credit Union's YouTube channel now features a playlist of how-to content for Online Banking features that helps you navigate the CapEd Mobile Banking App on Android and on iOS . Check out our CapEd Online Banking Guides playlist to learn more.
FAQs
The following is a list of some of CapEd's top member questions with answers to help you meet your needs faster:
Adding an external account in CapEd Online Banking is quick and easy! Grab your external account number and routing number and head to this blog post to get started.
Enrolling in CapEd Online Banking (also known as eBanking) can be done on our website or on your CapEd Mobile Banking app! This blog post has step by step instructions to help you enroll.
Depositing a check on CapEd Mobile Banking is as easy as taking two pictures and pressing a button. Follow these steps to deposit your check on mobile today.
If you need to add a payee to CapEd's Bill Pay, follow these steps.
If you're having any trouble linking your online banking with Quicken and Quickbooks, this how-to article provides instructions for manually exporting and uploading your transactions. To learn how to link your accounts to Quicken, visit this helpful article . To do the same for Quickbooks, read more here .
Here's our how-to article about enrolling in eStatements in Online Banking.
Snapshot is a preview of the accounts you'd like to see the balances for quickly, without logging into your CapEd Mobile Banking App. Learn how to set up Snapshot on our blog.
If you need to reset your online banking password, read this helpful how-to.
Learn how to become a member on our Become a Member page.
If you would like to update the mailing address associated with your CapEd account(s), you can do so in one of four ways:
- Use the Member Services Widget in eBanking. Update your mailing address right in the CapEd Mobile Banking app or Online Banking with the Member Services widget's Change Address option.
- Compose a secure message through your online banking Message Center to submit a written request for a change of address. In this case, be sure to include your membership number, date, and signature in the request. For security reasons, we are unable to accept mailing address change requests sent within the body of an email.*
- Contact us by phone at 208-884-0150 or 1(800)223-7283 during our normal business hours. Our current phone hours can be found on the branch hours tab of our Contact Us page.
- Update your address in person. You may always come visit us at one of our branch locations and update your address at the teller counter or through the drive-through.
*If you prefer to use email to submit an address change request, type or hand write the request and physically sign the document, and attach either a scan or an image of the full document to the email. The written request must include: your member number, old address, new address, your signature, and the date on which you signed the request. One way to attach this kind of request is to take a photo of the document with your tablet or cell phone and email that image to [email protected].
If you are a CapEd member and you will be traveling soon, let us know that you'll be gone by providing us the following information:
- The date you will leave and the date you will return from your trip.
- A list of the states and countries you will be traveling to, including stop-over locations, in case you find you need that cup of airport coffee or a snack.
- The type of CapEd card that will be travelling with you: debit card, credit card, or if you'll be bringing both.
- The names of all CapEd members who will be traveling with you, who might also be using the card.
The earlier you can let us know you and your CapEd cards will be on the road, the better! This information can be shared with us via phone call, online message center, or speaking with a teller in-branch or at the drive-through. Contact us and we'll make sure we keep your card ready to purchase travel souvenirs, lodging, and meals on your next adventure.