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Contact Us

If you need help or have any questions, we're available by phone or online chat.

During Business Hours

Best ways to reach us during business hours. Please check our holiday closures for days where we will not be available during business hours.

Monday - Friday
8:00am - 6:00pm
Saturday
10:00am - 3:00pm
(Limited Services Available)

Call Us


After Business Hours

If you still need help after business hours, reach out to us through our automated services.

24/7 Phone Banking

  • (208) 884-0151
  • (800) 801-9601

Mailing Address

CapEd Credit Union
PO Box 570
Meridian, ID 83680-0570


Lost or Stolen Card?

If you have lost your card or it was stolen, please reach out to us immediately.

Lost or Stolen Debit Card?

Toll free: (800) 223-7283
After Hours: (800) 528-2273
International: (812) 647-9794

Lost or Stolen Credit Card?

Toll free: (833) 541-0777

Need to Dispute a Charge?

If you need to dispute a charge made on your CapEd Debit or Credit Card, please call the appropriate number below:

Debit Card Disputes

(800) 808-6402

Credit Card Disputes

(888) 829-6434

All other disputes, please contact us on our main phone number, (208) 884-0151.

Text Messaging

Who's got two thumbs and can answer your questions? CapEd Credit Union! That's right, we're texting now. If you've got a question you'd rather text than call in between 8am and 6pm Monday-Friday and 10am and 3pm Saturday, shoot us a text at (208) 884-0150.

When it's outside of business hours, you can send the following keywords to (208) 884-0150 to get the info you're looking for automatically:

Loan Pay - Get the link to log into Loan Pay and make your payment.
Skip - Need to skip a payment on a loan? Get instructions and the link to start the process.
Hours - Find out when your closest CapEd branch is open.
Shared Branching - Find out which of our branches offer CO-OP Shared Branching and a link to directions.
Membership - Find out who's eligible to be a CapEd member with the sharable CapEd Field Of Membership PDF.
Rates - Get links to CapEd's latest rates for certificate accounts, auto loans, and mortgages.
Routing - Need our routing number? We'll text it to you.
Vehicle - Ready to buy a vehicle? Apply for a CapEd Vehicle Loan with this link.
Lost Card - Lost your credit or debit card and no time to visit this page? We'll text you the numbers to call.

To opt in to receive information regarding special CapEd product and service promotions, send "CapEdCU" to 74994. Don't worry, we don't want us to spam your phone either. We'll only send you a message when we think you would be interested in it.

Send Us a Fax

(208) 855-4727