Remember to activate and start using your new CapEd Mastercard Debit card. All Visa debit cards are now closed. Learn more about new Mastercard Debit and Credit cards.
Remember to activate and start using your new CapEd Mastercard Debit card. All Visa debit cards are now closed. Learn more about new Mastercard Debit and Credit cards.
Contact Us
We have many ways for you to reach us so we can answer your questions and meet your needs quickly. Text us, chat online, or give us a call.
Get in Touch
Contact & Hours
We offer live message, audio, and video chatting through our "Let's Talk" live chat feature. You can ask for your account balances, transfer funds, make payments and more through live chat.
Who's got two thumbs and can answer your questions? CapEd Credit Union! If you've got a question you'd rather text than call about between 8am and 6pm Monday-Friday, shoot us a text at (208) 884-0150.
Looking For a Quick Answer or Resource?
Send the following keywords to (208) 884-0150 to get the info you're looking for automatically:
Loan Pay - Get the link to log into Loan Pay and make your payment.
Skip - Need to skip a payment on a loan? Get instructions and the link to start the process.
Hours - Find out when your closest CapEd branch is open.Shared - Find out which of our branches offer Co-Op Shared Branching and a link to directions.
Membership - Find out who's eligible to be a CapEd member with the sharable CapEd Field Of Membership PDF.
Rates - Get links to CapEd's latest rates for certificate accounts, auto loans, and mortgages.
Routing - Need our routing number? We'll text it to you.
Vehicle - Ready to buy a vehicle? Apply for a CapEd Vehicle Loan with this link.
Lost Card - Lost your credit or debit card and no time to visit this page? We'll text you the numbers to call.
CapEd has locations throughout the Treasure Valley and Magic Valley. Find the branch closest to you!
MONDAY - THURSDAY | 9:00am - 5:30pm
FRIDAY | 9:00am - 6:00pm
Select locations are open on Saturday 10:00am - 3:00pm.
View CapEd LocationsIf you still need help after business hours, reach out to us through our automated services:
24/7 Phone Banking
(208) 884-0151
(800) 801-9601
This is an automated messaging system, so you won't be talking to any humans when you use it, but you can find out a lot of information about your CapEd accounts with our touch-tone menu options. If this is your first time using this feature, you will need to set up a personal identification number (PIN). Set up your PIN by contacting us via online chat or text during regular business hours.
Texting
When it's outside of business hours, you can send the following keywords to (208) 884-0150 to get the info you're looking for automatically:
Loan Pay - Get the link to log into Loan Pay and make your payment.
Skip - Need to skip a payment on a loan? Get instructions and the link to start the process.
Hours - Find out when your closest CapEd branch is open.Shared - Find out which of our branches offer Co-Op Shared Branching and a link to directions.
Membership - Find out who's eligible to be a CapEd member with the sharable CapEd Field Of Membership PDF.
Rates - Get links to CapEd's latest rates for certificate accounts, auto loans, and mortgages.
Routing - Need our routing number? We'll text it to you.
Vehicle - Ready to buy a vehicle? Apply for a CapEd Vehicle Loan with this link.
Lost Card - Lost your credit or debit card and no time to visit this page? We'll text you the numbers to call.
CapEd Credit Union
PO Box 570
Meridian, ID 83680-0570
Do you want to share your experience banking with CapEd? If you would like to leave a review, please visit our locations page, choose the location that is most relevant to you, then click one of the review links for that location. We appreciate your feedback!
Want to talk to one of our knowledgable staff members in person? Check out our branch locations and pick one that is the most convenient for you.
Additional Resources
We have a growing library of how-to articles available for reference when you need help! Visit the CapEd blog and explore our resources to find instructions and answers to other frequently asked member questions.
CapEd Credit Union's YouTube channel features a playlist of how-to content for Online Banking features that helps you navigate the CapEd Mobile Banking App on Android and on iOS. Check out our CapEd Online Banking Guides playlist to learn more.
