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Banking While Social Distancing

Published on Monday, March 23, 2020
Content last updated on Tuesday, April 21, 2020

How do you keep track of and manage your finances while social distancing? Don't worry, you've got options.

Here are some resources and tips to help maintain your financial well being while also staying 6 feet away from human beings:

Mobile and Online Banking

It wasn't too long ago that we had to visit a branch to complete a financial transaction, but times have changed. Most financial institutions now offer a variety of ways to complete financial transactions without ever having to venture out your front door. This includes phone banking through contact centers and using mobile apps or online banking.

For financial institutions that have robust mobile banking with offerings like mobile check deposit, bill payment, transfer of funds and even applying for a loan, there are very few things that cannot be handled right from the comfort of your home. CapEd Mobile Banking offers all these features and more!

ATMs

If you don't have a mobile device, ATMs and some hand sanitizer or gloves are a great solution. Many ATMs will accept cash and check deposits and provide cash back from the deposit. It's important to note that ATMs will often be programmed to place a “check hold” if the amount you are depositing is a large sum. This is to ensure availability of funds.

At CapEd, we have ATMs that take cash and checks for deposits, and a variety of bill denominations (more so than just 20 dollar bills) can be withdrawn.

It is a stressful time with many unknowns, but we assure you there is no need to rush to a drive-thru or ATM to take out funds. Banking systems are operational, and the Coronavirus is not an event where we have lost power and systems go down, so you may bank as normal and as is prudent to your personal financial situation.

Should You Use Cash or Card?

Debit and credit cards are preferable to cash right now because cash is circulated throughout the United States and, in some cases, the world. While experts are still unsure of exactly how long the virus lives on paper, use of potentially contaminated items, such as cash, are discouraged for safety. This is why local stores may request that you pay with a debit or credit card until further notice.

If you don't typically use a debit card, many financial institutions will quickly provide one to help members use their checking accounts. Some institutions will provide a card through what is referred to as “instant issue.” This is where you receive the card without having to wait for it in the mail. CapEd prints instant issue debit cards often for our members, and you may request an instant issue debit card at your closest CapEd drive-through during that location's operating hours.

The Drive-Through Option

Many local financial institutions, including CapEd Credit Union, have moved to drive-through service only to help reduce the likelihood of Coronavirus exposure for our employees and our members. However, we are working with members to schedule time for in-branch services, as necessary.

Fortunately, many financial institutions have robust drive-through services available. The drive-through ATMs at many of our branch locations can complete many of the transactions we facilitate in our branch lobbies on a daily basis. Our other locations have the traditional teller window or tube where transactions can be completed at a safe distance. Currently, all CapEd Branch location are drive-through only.

Contactless Transaction Methods

Contactless cards are those that do not require you to insert the card into a point of sale machine to process a payment. Some refer to this card feature as “touch and go," indicating that you can simply touch the card to the top of the machine to initiate the payment. If your card has this feature, it's one way to reduce the number of points of contact during necessary transactions, such as grocery shopping.

In addition to contactless cards, there are digital wallet payment options.These include Apple Pay, Samsung Pay and Google Pay. To use these payment systems, you enter your debit or credit card numbers into your phone and then pay a merchant through the app, rather than using your physical card.

These are not only convenient, but also hygienic ways to pay when we're all trying to keep our germs to ourselves.

Fraud Awareness During Crisis

Another important consideration to make right now is the amount of fraudulent activity that typically takes place during stressful situations. We encourage everyone to monitor their financial accounts during the course of the Pandemic and contact their financial institution immediately about any unknown or suspicious activity.

With CapEd's Mobile Banking app, you can monitor your transactions in practically real time. We also offer our CapEd CardCommand™ app, which allows you to turn your debit card on when you need it and off when you don't, all with the touch of a button. This app provides a much desired peace of mind that when you're not out in the world using your card, no one else is either.

Ultimately, when it comes to fraud, if it doesn’t feel right, it probably isn’t. If you receive a call from someone impersonating a CapEd Credit Union representative or a representative from your own financial institution who is pressuring you to provide personal information, don't feel pressured to speak to them. Financial institutions will not ask for your Social Security Number or date of birth when calling you about an account, so don't give out this personal information. Call your credit union or bank directly if you have concerns about an account.

We've Got Your Back

If you have questions about how to keep your distance while also keeping a close eye on your financial accounts, give us a call or send us a secure message through the Message Center in the CapEd Mobile App or through the chat feature on our website. We're all in this together, and we're here to take some stress out of your life in this stressful time.

For continuing updates on CapEd's response to the Coronavirus Pandemic, visit https://capedcu.com/about/health-and-safety.html.

Disclosures

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