FRAUDULENT CALL ALERT! CapEd has been made aware that members are receiving calls that appear to be from CapEd claiming to need personal information to resolve fraud on a debit card. CapEd will never call you and request social security numbers or full card numbers over the phone. If you are concerned about a call you've received, please reach out using the Let's Talk live chat button or call 800-223-7283. You can also review our Safety & Security measures here.
FRAUDULENT CALL ALERT! CapEd has been made aware that members are receiving calls that appear to be from CapEd claiming to need personal information...
If you can’t make it to a branch to deposit your check, don’t worry, you can make your deposit from your phone! With your CapEd Mobile Banking app for Android and IOS, you can simply take a picture of your check and deposit it directly into your account.
1. Once you’re logged into your mobile app, select Deposit Check in the menu bar.
2. If this is your first time accessing this feature, you’ll need to accept the Mobile Deposit User Disclosure and Agreement.
3. Select which account you want to deposit your check into.
4. Next, you’ll enter the deposit amount written on the check.
5. You will then take a photo of the front and the back of the check with your phone within the app.
Make sure you have properly endorsed or signed the back of the check before taking a photo. You’ll most likely have to grant the app permission to use your phone’s camera.
Note: Photos are best taken on a flat surface and make sure the check is smooth and flat as possible.
6. Once both the front and back images of the check have been taken, you will click Submit Deposit.
You’ll receive an email confirming if the check was accepted or not. If your check was rejected, you’ll be informed of the reason. For example, wrong payee or missing endorsement could be the reason.
And there you have it! You can now successfully deposit a check from anywhere with just your mobile phone.
