Understanding Your Mortgage Statement: Important Updates
Dear Valued Members,
Recently, some of you may have noticed that your mortgage statements indicate a zero balance. We want to take a moment to clarify this situation and assure you that everything is running smoothly.
The statements in question were generated from our previous system, which means they may reflect closed loans that have since been migrated to our new, more advanced platform. While these documents may show a zero balance, rest assured, this is simply a result of the migration process and does not affect your current mortgage or account standing.
We appreciate your patience and understanding as we transition to our new system. If you have any further questions or need assistance interpreting your statement, please don’t hesitate to reach out to our friendly Mortgage Servicing team at 208-884-0150 ext. 4653.
