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How To Reach Us When The Phones Are Busy

Published on Tuesday, June 30, 2020
Estimated read time: minutes
Content last updated on Monday, November 22, 2021

With the adjustments we've all had to make due to the Pandemic, CapEd's phone lines have been very busy of late, and we understand the frustration that can result from not being able to get a hold of someone on the phone when you need help with your accounts.

In order to avoid longer than normal hold times when calling us at this time, here are some alternative contact options that will give you the information that you need to manage your accounts:

  1. Message Center: If you wish to include account information with your inquiry, you can reach out to us securely through the Message Center in your CapEd Mobile Banking App or when logged into eBanking on your desktop. 
  2. Email: If your question is not an immediate need, you can always send us an email. In order to protect your account information, please do not include full account or card numbers when connecting us through this option. We'll reach back out to you as soon as we can!
  3. Automated Teller Line: You can also register to receive automated balance and transaction details through our Automated Teller Line by calling 208-884-0151 and entering a 4-digit PIN. Once you set up access to the information on this line, you can customize your preferences regarding the account information you most often need and would like to be listed when you call the Automated Teller. This service is available to retrieve account balances, transfer funds, and make loan payments 24/7. Contact Us to register for the Automated Teller Line today. 
  4. Live Chat: Finally, CapEd's live chat is available at on desktop and mobile during our Contact Center Business hours via the Let's Talk icon in the right hand corner of the browser. Learn more about our live chat features in this blog post.

If you are looking for the best time to give us a call, we generally experience lower call volumes during the hours 8 a.m. - 10:00 a.m. and 5:30 p.m. - 6 p.m., if your schedule allows you to contact us during those times.

We are all trying to figure out how to live, work, and bank in the new now, but no matter what we face, CapEd Credit Union is here and working diligently to make resources available to you, our valued members. Thank you for your membership!


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