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CapEd Contact Center's Top 10 FAQs

Published on Thursday, September 17, 2020
Estimated read time: minutes
Content last updated on Wednesday, March 10, 2021

Our members asked, we answered! Here are the answers to our Contact Center's top 10 frequently asked questions.

1. How do I update my mailing address?

If you would like to update the mailing address associated with your CapEd account(s), you can do so in one of four ways:

  1. Use the Member Services Widget in eBanking. Update your mailing address right in the CapEd Mobile Banking app or Online Banking at capedcu.com with the Member Services widget's Change Address option.
  2. Compose a secure message through your online banking Message Center to submit a written request for a change of address. In this case, be sure to include your membership number, date, and signature in the request. For security reasons, we are unable to accept mailing address change requests sent within the body of an email.*
  3. Contact us by phone at 208-884-0150 or 1(800)223-7283 during our normal business hours. Our current phone hours can be found on our Contact Us page.
  4. Update your address in person. You may always come visit us at one of our branch locations and update your address at the teller counter or through the drive-through.

*If you prefer to use email to submit an address change request, type or hand write the request and physically sign the document, and attach either a scan or an image of the full document to the email. The written request must include: your member number, old address, new address, your signature, and the date on which you signed the request. One way to attach this kind of request is to take a photo of the document with your tablet or cell phone and email that image to ccr@capedcu.com.

2. How do I apply for a vehicle loan?

You can use the Quick Apply widget in eBanking, start a vehicle loan application online, call us at (208)884-0150, or speak to a teller at any CapEd branch.

3. How do I apply for a Mortgage?

Similar to vehicle loans, you can start a mortgage loan application online, call us at (208)884-0150, or speak to a teller at any CapEd branch.

4. How do I enroll in eStatements (also known as paperless statements)?

To enroll in eStatements, follow the steps below:

  1. Sign into online banking in the top right corner of capedcu.com.
  2. From your online banking Dashboard, click on More > Edocuments > Statements > View Statements. The system will automatically redirect you to our statement provider's website to set up eStatements.**
  3. You will need to manually change your Monthly Statement, Notices, and Tax Statements from "Paper" to "Electronic" delivery. To do so, click on the Enrollment button in the top right corner of the screen, and select "Electronic" for each statement/notice that you'd prefer to receive electronically.
  4. The Agreement to Receive Communications Electronically will populate after you have done so. Read the document to make sure you understand the agreement, type in 'edocs' in the space provided at the end of the document, and click 'I Agree.'
  5. You'll know that your enrollment in eStatements was successful when a message appears on the screen that says your future statements will be available electronically.

**If you have a pop-up blocker enabled within your browser, you will likely need to add https://capedcu.com as an exception in your pop up blocker's settings or temporarily turn the blocker off while viewing your statements online.

5. How do I notify CapEd that I'll be traveling and using my CapEd VISA® Credit Card and/or Debit Card while I'm gone?

If you are a CapEd member and you will be traveling soon, let us know that you'll be gone by providing us the following information:

  • The date you will leave and the date you will return from your trip.
  • A list of the states and countries you will be traveling to, including stop-over locations, in case you find you need that cup of airport coffee or a snack.
  • The type of CapEd card that will be traveling with you: debit card, credit card, or if you'll be bringing both.
  • The names of all CapEd members who will be traveling with you, who might also be using the card.

The earlier you can let us know you and your CapEd cards will be on the road, the better! This information can be shared with us via phone call, online message center, or speaking with a teller in-branch or at the drive-through. Contact us and we'll make sure we keep your card ready to purchase travel souvenirs, lodging, and meals on your next adventure.

6. Does CapEd have student loans?

CapEd is partnered with Sallie Mae for student loan options! For more information, please visit our Student Loan page.

7. How do I register for Online Banking?

Click on the "Enroll in eBanking" link under the login button on capedcu.com. Select the appropriate option to register as an Individual or a Business member and complete the prompts that follow.

If you believe you are already registered but have forgotten your username, contact us by phone at (208)884-0150 or with the live chat on capedcu.com during our Contact Center business hours.

8. How do I pay my CapEd loan using a bank account at another financial institution?

Members who wish to pay their loan with funds from another financial institution may now transfer funds from their external account using eBanking.

Adding an external account to your Online or Mobile Banking profile:

If you'd like to add an external account to your CapEd eBanking Transfers widget, please follow the steps below:

Desktop Instructions:

  1. Select Transfers from the eBanking widget menu.
  2. Select the Classic tab to see the Make a Transfer form. Within this form, click on the small plus sign with text that states "Add an external account."
  3. An ACH Transfer Policy will appear on the screen. Please read this Policy carefully, then select I Agree and Continue to proceed with adding your external account.
  4. Next, fill in the external account's Account Type, Routing Number, Account Number, Confirmation of the Account Number and, if you like, a Nickname for the account within your CapEd eBanking.
  5. Click Save.

Mobile Instructions:

  1. Select Transfers from the eBanking widget menu.
  2. Select "Add Account."
  3. Select "External account."
  4. Choose Checking or Savings.
  5. Next, fill in the external account's Account Type, Routing Number, Account Number, Confirmation of the Account Number and, if you like, a Nickname for the account within your CapEd eBanking.
  6. An ACH Transfer Policy will appear on the screen. Please read this Policy carefully, then select I Agree and Continue to proceed with adding your external account.
  7. Click Save.

Your external account will then be saved to your Accounts widget dashboard and may be used to pay your loan.

9. Where do I find my checking account number for direct deposit?

You may find your account number in eBanking.

If you are using CapEd's Online Banking through your desktop computer, you will find your checking account numbers and CapEd's routing number listed at the bottom right corner of the login dashboard.

If you are in the CapEd Mobile Banking app, simply visit the Checking Deposit Information widget to find your checking account numbers and CapEd's routing number.

10. Why is my check deposit on hold?

Federal regulations require financial institutions to make funds from deposited items available within specific time frames. If a check that you have deposited has been placed on hold and you would like to know when your funds will be available, you can call (208)884-0150 or contact us via live chat on capedcu.com during Contact Center business hours and we will be happy to help you.

Disclosures

  This icon designates a link that leaves CapEd's website and takes you to a site we do not control. CapEd has provided this link for your convenience, but does not offer, and is not responsible for, the products, services, or overall website content available at this third-party site. CapEd's privacy policy does not apply to the linked website; you should consult the privacy disclosures on the linked site for further information.